Return and Exchange Policy

Thank you for choosing Cisca Jewels! We take great pride in providing you with exquisite products and an exceptional shopping experience. Please take a moment to get to know our policy for returns and exchanges.

No Return, Exchange, or Refund Policy

At Cisca Jewels, we do not offer return/ exchange/ refund options for any reason other than damaged goods or the wrong item received.

Damaged Goods/ Wrong item

In the unfortunate event that you receive damaged goods or a wrong item, we request you to follow these steps:

1. Unboxing Video: To process your claim, we require a complete unboxing video from the moment you break the package seal, including the name and address sheet, to the completion of the unboxing. This video should be uncut and unedited. You must provide this video as proof within 24 hours after receiving your order.

2. Return Process: After we receive the defective items back and verify the damage through the provided video, we will initiate an exchange or refund. Please note that shipping charges are non-returnable.

(NOTE: We will not entertain any claims without adequate proof in the form of a full unboxing video. This helps us ensure a fair and transparent process.)

Return Shipping

At Cisca Jewels, exceptional customer service is our top priority. If you’ve received damaged items, worry not! Our hassle-free return process ensures that we take care of everything:

Label Placement: Simply paste the labels provided by our staff on the package.
Pickup Service: We’ll arrange a convenient pickup from your location.
Shipping Charges: Rest assured, we’ll bear the shipping charges for returns due to damage.

At Cisca Jewels, exceptional customer service is our top priority. If you’ve received damaged items, worry not! Our hassle-free return process ensures that we take care of everything:

Label Placement: Simply paste the labels provided by our staff on the package.
Pickup Service: We’ll arrange a convenient pickup from your location.
Shipping Charges: Rest assured, we’ll bear the shipping charges for returns due to damage.

To initiate a return for damaged items, please contact us at our dedicated email address: support@ciscajewels.com. We understand that sometimes things don’t go as planned, and we’re here to assist you. Your satisfaction matters to us!

Timeframe

One must ship the defective item to us within 3 working days of receiving the parcel. After this period, we will not be able to provide any assistance.

No Cancellation

Unfortunately, once an order is placed, it cannot be cancelled.

Other Important policy

We will not be liable if the package is returned because of the wrong/incomplete address, or the wrong/unreachable phone number provided by the customer.
Reshipment expenses will be paid by the customer.
Please make sure to provide the correct address and reachable contact number.

These policies are designed to ensure transparency and fairness for both you and us as the seller. If you have any questions or require further assistance, feel free to contact us.

Thank you for shopping with Cisca Jewels. We appreciate your trust and support!

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